IT Assistant

Date Posted: May 03, 2025

Job is expired

Job Detail

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Location Assela, Oromia, Ethiopia
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Job Type: Full Time/Permanent
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Shift: Full-time
analytics
Career Level: Department Head
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Positions: 2
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Experience: Mid Level (2+ -5 years experience)
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Gender: No Preference
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Degree: Bachelors
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Apply Before: May 04, 2025

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Job Description

The IT Assistant will be responsible for supporting the IT department with day-to-day technical support, troubleshooting hardware/software issues, assisting with network administration, and ensuring the smooth operation of all IT systems.
Duties and Responsibilities

Technical Support: Provide first-line support to employees for hardware, software, and network issues, ensuring timely resolution.
Troubleshooting: Assist with diagnosing and resolving technical problems, including PC/Mac issues, printer malfunctions, software installation, and network connectivity problems.
Hardware Management: Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and peripherals.
Software Installation and Updates: Support the installation and configuration of Operating systems, business applications, and software updates.
Network Support: Help with basic network administration tasks, such as setting up and managing network devices, maintaining connectivity, and troubleshooting network issues.
System Monitoring: Assist in monitoring system performance, including hardware health, network uptime, and software functionality.
Documentation: Maintain accurate records of IT equipment, software licenses, and Trouble shooting steps for future reference.
Security Support: Assist in enforcing cybersecurity protocols, including installing antivirus software, performing regular security scans, and ensuring secure network practices.
End-User Training: Provide basic training to staff on IT-related topics, such as software usage, password security, and common troubleshooting steps.
Inventory Management: Track and manage IT assets, ensuring proper documentation of All equipment and supplies.

Job Requirements

Education: Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

Experience: Previous experience in an IT support or helpdesk role is a plus but not mandatory.

Basic knowledge of operating systems (Windows, mac OS, Linux) and office software.
Familiarity with common office hardware (e.g., PCs, printers, routers).
Strong problem-solving skills and attention to detail.
Ability to communicate technical issues clearly to non-technical staff.
Good organizational skills and the ability to manage multiple tasks effectively.
Basic networking knowledge (TCP/IP, DNS, DHCP) is an advantage.

Other Skills

Strong communication skills and the ability to work well with a diverse group of people.
Customer-service oriented with a patient and helpful attitude.
Willingness to learn and stay up-to-date with the latest technology trends.
Ability to work both independently and as part of a team.

How to Apply

Applicants can apply here

Skills Required

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Company Overview

Multimedia Design

Aurora, New York, United States of America

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